Delivery

How much does it cost?

  • Up to 1kg. - 6.90lv. (3.53 €) to an ECONT office
  • Up to 1kg. - 8.90lv. to the customer's address
  • From 1 to 3 kg. the price to the ECONT office is 8.90 BGN.
  • From 1 to 3 kg. the price to an address with ECONT is 13.90 BGN.
  • Over 3kg. the price is calculated based on the exact kilograms and address .
  • The mentioned prices are valid for the entire country.
  • 1.2% of the cash on delivery value is also charged on top of the delivery price.

How long does it take?

The standard order processing time is 24 hours during business days (Monday - Friday). Once the order is processed and shipped, the delivery time within the country is 24 hours (for holidays and campaigns, the delivery time may vary within 72 hours).

Return and exchange

What are the conditions for returning and exchanging products?

The return period for a shipment is 14 calendar days from the date of receipt. Returns are accepted only if the products are in excellent commercial condition. The courier service is at the customer's expense. To return a shipment, please write to us at autosectorbg@gmail.com or call +359 877 335 310 or +359 886 192 801 .

Product exchange is only possible if the product is returned in excellent commercial condition, undamaged packaging and labels. To exchange products, please write to us at autosectorbg@gmail.com or call +359 877 335 310 or +359 886 192 801 .

When can I cancel my order?

You can only cancel an order if it has not been shipped from our warehouse. To check the current status of your order, please write to us at autosectorbg@gmail.com or call +359 877 335 310 or +359 886 192 801 .

Order

I made a mistake with the delivery address, what should I do?

In case of an incorrect address, it can be corrected and the shipment redirected. If you need help making an address change, contact us at autosectorbg@gmail.com or call +359 877 335 310 or +359 886 192 801 .

I did not receive an order confirmation email.

If you do not receive an order confirmation, it means that your order was not successful. If you need help, contact us at autosectorbg@gmail.com or call +359 877 335 310 or +359 886 192 801 .

Can I order by phone?

Of course, our operators are available every weekday from (Monday - Friday), from 09:00 to 17:00 by phone: +359 877 335 310 or +359 886 192 801 .